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Message Possible causes Possible corrective measures
Number not
permitted
The Fixed dialling
number function is
on.
Check the Settings menu and turn the
function off.
Impossible to
receive / send
SMS & picture
Memory full Delete some messages from the phone.
Files not
opening
Unsupported file
format
Check the file formats that can be
supported.
SD card not
working
FAT16, FAT32 file
system supported
Check SD card file system via card reader,
or format SD card using the phone.
The screen
does not turn
on when I
receive a call.
Proximity sensor
problem
If you use any protection tape or case,
check to see if it has covered the area
around the proximity sensor. Make sure
that the area around the proximity sensor
is clean.
No sound Vibration mode
Check the settings status of the sound
menu to make sure you are not in vibrate
or silent mode.
Hang up or
freeze
Intermittent software
problem
Remove the battery, insert it again and
switch on the phone.
Try to perform a software update via the
website.