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b) The Customer Service Department at NMPI was not
notified by Consumer of the alleged defect or
malfunction of the Product during the applicable
limited warranty period.
c) The Product serial number plate or the accessory date
code has been removed, defaced, or altered.
d) The defect or damage was caused by the defective
function of the cellular system, or by inadequate signal
reception by the external antenna.
8. If a problem develops during the limited warranty
period, the Consumer should take the following step-
by-step procedure:
a) The Consumer shall return the Product to the place of
purchase for repair or replacement processing.
b) If “a” is not convenient the Consumer may contact the
Customer Service Department at NMPI, at the phone
number listed on the next page for further instructions.
c) The Consumer shall ship the Product prepaid and
insured. Expenses related to removing the Product
from an installation are not covered under this limited
warranty.
d) The Consumer will be billed for any parts or labor
charges not covered by this limited warranty. The
Consumer shall be responsible for expenses related to
reinstallation of the Product.
e) If the Product is returned to the Customer Service
Department at NMPI during the limited warranty
period, but the problem with the Product cannot be
fixed under the terms and conditions of this limited
warranty, the Consumer will be notified and given an
estimate of the charges the Consumer must pay to
have the Product repaired, with all shipping charges
billed to the Consumer. If the estimate is refused, the
Product will be returned freight collect. If the Product
is returned to the Customer Service Department at
NMPI after the expiration of the warranty period,
NMPI’s normal service policies shall apply and the
Consumer will be invoiced for all shipping charges.
9. The Product consists of newly assembled equipment
that may contain used components which have been
reprocessed to allow machine compliance with
Product performance and reliability specifications.
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