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Troubleshooting
22. Troubleshooting
Problem Possible cause Possible solution
My phone isn’t
charging.
Charger and phone are
not properly connected.
Check connection
between charger and
phone/charger stand
and phone.
Charger is not properly
plugged in.
Make sure charger is
properly plugged into
wall outlet.
My phone isn’t
making/answering
calls.
Battery is not charged. Charge the battery.
Poor signal strength If you are indoors, move
toward a window.
Outside of service area. Change locations until
the phone displays
service available.
I can’t listen to my
voice messages.
You don’t have voice
mail service.
Call your wireless
service provider.
You have not set up
your voice mailbox with
your service provider.
Call your wireless
service provider.
You have not saved your
voice mail number in
your phone.
See page 32.
The voice mail number
you have saved is
incorrect.
Call your wireless
service provider.
You have forgotten your
password or are entering
it incorrectly.
Call your wireless
service provider.