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• Troubleshooting
The following table lists some common problems and their solutions.
Problem Possible cause Possible solution
My phone isn’t
charging.
The charger and
phone aren’t properly
connected.
See “Charge the
battery” on page 8.
The charger is not
properly plugged in.
I try to dial a
number, but Call
not allowed
appears on screen.
Your calls have been
restricted using fixed
dialing or call restrictions.
Turn off “Restrict
calls” on page 66 or
“Fixed dialing*” on
page 67.
My phone isn’t
making/answering
calls.
The battery is not
charged.
Charge the battery.
Poor signal strength.
Move to an area with
better reception.
I can’t listen to my
voice messages.
You haven’t saved your
voice mailbox number.
See “Save the voice
mailbox number*”
on page 44.
You’ve saved the
incorrect voice mailbox
number.
My SMS messages
are not being
delivered.
You haven’t subscribed
to SMS service.
Call your wireless
service provider. to
subscribe to SMS.
You haven’t saved your
SMSC number to your
phone.
See “Save the
Message center
number*” on
page 73.