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Welcome
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Contact Nokia
When you need help, Nokia Customer Care can provide information about
Nokia products. Before calling, however, please read “Frequently asked
questions (FAQ)” on page 180.
HAVE THE RIGHT INFORMATION AVAILABLE
Have the following information available before you contact Nokia
Customer Care:
• The phone’s model number
• Phone type (a technical designation)
• The IMEI (serial number)
• Your ZIP code
CONTACT YOUR SERVICE PROVIDER
Some service providers program a one-key customer support number into
the phone. This number can be useful if you’re having trouble dialing a
number, especially when you’re traveling outside your home area.
This one-key feature may not be available on all systems. Contact your
service provider for availability.
When you need to get in touch with your wireless service provider:
Your phone will automatically dial the provider’s customer support
number if your provider offers this feature.
If your service provider determines that the problem is Nokia-related,
their representative will direct you to the Nokia Customer Care Center
(USA) or Nokia Customer Service (Canada).