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Reference information
• TROUBLESHOOTING
This section provides a table that lists some of the most commonly-
encountered problems and provides possible solutions.
My phone
isn’t
charging.
The charger and the phone
are not properly connected.
Securely connect the charger
to the phone.
The charger is not properly
plugged in.
Ensure that the charger is
plugged in correctly.
The battery may be too hot
or cold.
Allow the battery to return
to room temperature before
charging.
My phone
isn’t
making/
answering
calls.
The battery is not charged. Charge the battery.
The signal strength is poor. If you are indoors, move
toward a window.
I can’t
listen to
my voice
messages.
You don’t have voice mail
service.
Call your wireless service
provider.
You have not set up your
voice mailbox with your
service provider.
Call your wireless service
provider.
You have not saved your
voice mail number in your
phone.
Refer to “Set up your voice
mailbox” on “Set up your
voice mailbox” on page 28.
The voice mail number you
have saved is incorrect.
Call your wireless service
provider.
You have forgotten your
password or are entering
it incorrectly.
Call your wireless service
provider.