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We may collect demographic information, for example, your age, gender, postal code and language preferences.
We may also collect other information you provide, such as your consents, preferences and feedback, information
relating to your devices and other such information you provide us with. Please note that certain non-identifiable
information collected from you may become personally identifiable when you provide us with your personal data.
We may also obtain, in accordance with applicable law, some personal data from list-rental companies and other
such publicly available sources. Some of our services may allow you to submit information about other people, for
example, if you make an order for a product that you wish us to send directly to another recipient.
• Your transactions with us We collect or ask for information relating to your purchase and/or use of our products
and/or services and your other interactions with us. Such information may include, for example, details of the
queries or requests you have made, the products and services provided (including delivery details), financial details
(including payments made, credit card details, billing address, credit checks and other such financial information),
details of agreements between you and Nokia, records of contacts and communications, information and details
relating to the content you have provided us with and other such transactional information. We may, in accordance
with applicable law, record your communication with our customer care or with other such contact points. Certain
services may involve the use of your location data. However, use of your location data for such services is subject
to your consent.
The Purposes for which We Process Your Personal Data
Nokia processes your personal data for the purposes described in this Policy and/ or any additional service specific privacy
information. Please note that one or more purposes may apply simultaneously.
• Provision of products and services We may use your personal data to fulfill your requests, process your order or
as otherwise may be necessary to perform or enforce the contract between you and Nokia, to ensure the
functionality and security of our products and services, to identify you and to prevent and investigate fraud and
other misuses.
• Development of products and services We may use your personal data to develop our products and/or services.
However, for the most part we only use aggregate and statistical information in the development of our products
and services. We may also use your personal data to personalize our offering and to provide you with service more
relevant to you, for example, to make recommendations and to display customized content and advertising in our
websites. We may combine personal data collected in connection with your use of a particular Nokia product and/
or service with other personal data we may hold about you, except where such personal data was collected for a
different purpose. We may create aggregate and statistical information based on your personal data.
• Communicating with you and marketing We may use your personal data to communicate with you, for example,
to provide information relating to our products and/or services you are using or to contact you for customer
satisfaction queries. We may use your personal data for marketing or research purposes, for example, to conduct
market research and we may, in accordance with applicable law, contact you to inform you of new products, services
or promotions we may offer. Also, some of our products and services may be used to promote products and services
Product and safety information 111
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