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Troubleshooting
If you experience any problems when operating the product, perform the following. If the problem
is not resolved, refer to the corresponding information in this section.
Disconnect and then reconnect the base unit’s AC adaptor.
Make sure that the telephone line cord is connected to the base unit.
Turn off the handset, remove and then reinsert the handset’s battery, and then restart the
handset.
General use
Problem Cause and/or solution
The handset does not turn
on even after charging the
battery.
R The handset is turned off. Press and hold the power button on
the top of the handset.
The phone system does
not work.
R In the control panel (page 20), make sure the handset’s
airplane mode feature is turned off, and that the handset’s
DECT connection to the base unit is turned on.
R If you used the handset away from home where there is no
DECT connection to a base unit, it may take several minutes
for the handset to reconnect to the base unit when you return
home. In this case, you can use the control panel (page 20) to
turn the DECT connection off and then on again to force the
handset to connect to the base unit quickly.
R Make sure the battery is installed correctly (page 13).
R Fully charge the battery (page 14).
R Check the connections (page 12).
R Unplug the base unit’s AC adaptor to reset the unit and turn off
the handset. Reconnect the adaptor, turn on the handset and
try again.
R The handset has not been registered to the base unit. Register
the handset (page 47).
The handset screen is
blank or dark.
R The screen is turned off. Press the power button on the top of
the handset.
R The handset is turned off. Press and hold the power button on
the top of the handset.
I cannot hear a dial tone. R Make sure that you are using the supplied telephone line cord.
Your old telephone line cord may have a different wiring
configuration.
R The base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the base unit from the telephone line and connect
the line to a known working telephone. If the working
telephone operates properly, contact our service personnel to
have the unit repaired. If the working telephone does not
operate properly, contact your service provider.
For assistance, please visit http://www.panasonic.com/help
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