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Frequently asked questions
Product behaviour
The handset warms up when making a long
call!
• This is a normal behavior. The handset
consumes energy while calling.
Cannot make or receive Skype calls.
• Make sure that your Skype status is not offline.
• Check if the USB cable is connected properly.
• Check if the VOIP151 driver is running (see
page 18).
Cannot make SkypeOut calls.
• Enter 00 (& country code), 011 (& country
code) or + (& country code) before the
number you wish to dial.
• Check your account to see if you have enough
credit. For more details, please visit:
http://www.skype.com/go/store.buy.skypecredit
LED keeps blinking slowly while off call.
• Retrieve your new voicemails.
Connection status shows a VOIP151 tray
icon in grey.
• In Skype, go to
Tools
>
Options
>
Advanced
>
Advanced Settings
>
Manage other programs'
access to Skype
, select
VOIP151.EXE
, click
CHANGE
, select
Allow this program to use
Skype
, and then click
OK
.
Note
If the above solutions still cannot resolve your
problem, remove the phone from the computer,
and then restart Skype and the VOIP151 driver.
Wait for 15 minutes and try again. For more
information, see www.philips.com/support.