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Phone — frequently asked questions
Why can I not make calls?
Why am I no longer receiving calls?
Can I use the phone when the device or keyboard is
locked?
Can I use call forwarding?
How do I edit the phone number to which my calls are
forwarded?
Why has my voice mail number changed?
Can I use call waiting?
Can I use a TTY device with my device?
Can I set the phone to display frequently called
numbers?
How do I change how long messages and phone call
logs remain in a messages list?
How do I stop my device from answering or ending
calls automatically?
How do I hide my phone number in the phone?
Why isn’t the ring tone being played the number of
times that I have set?
Why can I not make calls?
Verify that you are in a wireless coverage area and
that your BlackBerry® device is connected to the
wireless network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.
Why am I no longer receiving calls?
Verify that you are in a wireless coverage area and
that your BlackBerry® device is connected to the
wireless network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.
If you still cannot receive calls, verify that call
forwarding is turned off.
Can I use the phone when the device
or keyboard is locked?
The BlackBerry® device is designed to enable you to
make emergency calls when your device or keyboard
is locked.
See “Make emergency calls” on page 11 for more
information.
If your device is integrated with a corporate email
account, you might be able to make other phone calls
when your device is locked. Contact your system
administrator for more information.
If you receive a call when the keyboard is locked, the
keyboard unlocks when you answer the call.
If you receive a call when the device is password
locked, you can answer the call, but your device
remains password locked during the call. You can
perform regular phone actions, such as mute and hold.
When you end the call, the device remains password
locked.