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36: Email and PIN messages — frequently asked questions
How do I create and use links in
messages?
Links appear in your messages as underlined text.
Messages can contain links to various items such as
phone numbers, web sites, and email addresses. When
you receive a message that contains a link, click the
link. In the menu, click the menu items that apply to
the type of link selected.
The BlackBerry® device should automatically
recognize most linkable items as links. To create a link
for a PIN, type pin: before typing the PIN number.
Why is “More available” appearing at
the end of my message?
Long messages are sent to your BlackBerry® device in
sections. As you read the first section, the next section
should be sent to your device automatically, if you are
in a wireless coverage area. However, it might take
several seconds before your device receives the next
section.
To send only the first section of long messages to your
device, in the messages options, click General
Options. Set the Auto More field to No. The next time
that you receive a long message, “More available”
appears at the bottom. To request more of the
message, click the trackwheel. Click More. To view the
rest of the message, click More All.
Can I file messages?
Yes. If you have turned on wireless email
reconciliation for your BlackBerry® device, any
messages that you file on your device are also filed in
your desktop email program.
If your device is not enabled for wireless email
reconciliation, your device must be integrated with an
account that uses the BlackBerry Desktop Redirector
or the BlackBerry Enterprise Server™ to file messages.
You must perform an initial email reconciliation with
the BlackBerry Desktop Software so that the folders in
your desktop email program appear on your device.
See the BlackBerry Desktop Software Online Help for
more information about configuring email
reconciliation manually.
Can I hide sent messages?
Yes. In the messages options, click General Options.
Set the Hide Sent Messages field to Yes.
Note:
To view sent messages, in a messages list, click the
trackwheel. Click View Folder. Click Sent Items. Click
Select Folder.
Why can’t I see a new message in a
messages list even though I received
notification?
If email messages are sent to your BlackBerry® device
from specific desktop email program folders and, in
the general messages options, you set the Hide Filed
Messages option to Yes, new messages that are sent
to your device should be filed automatically, and
might not appear in a messages list. To view all your
messages, set the Hide Filed Messages field to No.
Why is there a different icon beside
some items in a messages list?
Different icons are used in a messages list to indicate
message status, saved web pages, call logs, messages
with attachments, and so on. See the printed
documentation that accompanied your BlackBerry®
device for more information about message status
indicators.