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Troubleshooting: Storage space and media
cards
My smartphone doesn't recognize my media card
Try the following actions:
• Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a
media card into your smartphone, see the printed documentation that came with your smartphone.
• In your media card options, verify that media card support is turned on.
• In your media card options, if there's a message to format your media card, disconnect your smartphone from your
computer. Format your media card.
CAUTION: Formatting your media card will delete all the files from it.
Related information
Turn on or turn off media card support, 135
Format your media card or built-in media storage, 310
The application storage on my smartphone is low
When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that
lists applications and languages that you don't use frequently. You can delete applications and languages in this list.
Try the following actions:
• Verify that you have deleted old email messages or text messages, especially messages with attachments.
• Verify that you have deleted contacts that are already in your organization's contact list.
• Verify that you have deleted media files from your smartphone.
• If you recently updated your BlackBerry Device Software over the wireless network, verify that you have deleted the
previous version of the BlackBerry Device Software.
• Verify that you have cleared the browser cache.
Related information
Tips: Freeing space for your music, pictures, videos, and files, 37
View the amount of available storage space on your smartphone, 311
User Guide Storage space and media cards
312