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Troubleshooting
I am not receiving messages .
Try performing the following actions:
1. Verify that your BlackBerry
®
device is connected to the wireless network. If you are
not in a wireless coverage area, you should receive messages when you return to a
wireless coverage area.
2. If you created an email address or added an existing email address to your device using
the email setup web site, verify that you have received an activation message on your
device from the BlackBerry Internet Service. If you have not received an activation
message (the message might take a short period of time to arrive), use the email setup
web site to send a service book to your device.
3. If you have not received a registration message from the wireless network, register your
device. In the device options, click Advanced Options. Click Host Routing Table. Press
the Menu key. Click Register Now.
4. If you use email message filters, verify that your email message filter options are set
correctly.
I cannot make or receive calls.
Try performing the following actions:
1. Verify that your BlackBerry device is connected to the wireless network.
2. If you cannot make calls and fixed dialing is turned on, verify that the phone number for
your contact appears in your fixed dialing list or turn off fixed dialing.
3. If you have traveled to another country and you have not changed your smart-dialing
options, dial the full phone number, including the country code and area code, for your
contact.
4. If you are not receiving calls, verify that call blocking and call forwarding are turned off.
I cannot send messages.
Try performing the following actions:
• Verify that your BlackBerry
®
device is connected to the wireless network. If you are
not in a wireless coverage area, your device should send the messages when you return
to a wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an
email address or PIN for your contact.
• If you created an email address or added an existing email address to your device using
the email setup web site, verify that you have received an activation message on your
device from the BlackBerry Internet Service. If you have not received an activation
message (the message might take a short period of time to arrive), use the email setup
web site to send a service book to your device.
• If you have not received a registration message from the wireless network, register your
device. In the device options, click Advanced Options. Click Host Routing Table. Press
the Menu key. Click Register Now.
• Resend the message. Open the message. Press the Menu key. Click Resend.