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• Try moving to a different location, away from large metal objects.
I receive an error message after I rotate a picture
Every time you rotate a picture, your BlackBerry smartphone automatically tries to save the picture's new direction. You
might receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format.
If the picture isn't copyright protected and if you have a third-party image editing application, you might be able to reduce
the size of your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again.
My smartphone isn't using the correct ring tone or
wallpaper
If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card
using your smartphone password and you reset your smartphone, unlock your smartphone.
Related information
Lock or unlock your smartphone, 30
I can't use a shortcut
Try the following actions:
• Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the
typing input language.
• If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
Related information
Change an input or display language, 225
Turn on or turn off audio and video shortcuts, 138
User Guide Media
157