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troubleshooting
If you are having trouble with your mobile device, try these troubleshooting procedures before contacting a service
professional.
When you turn on your device or while you are
using the device, it prompts you to enter one of
the following codes:
Code Try this to solve the problem:
PIN
When using the device for the first time or
when the PIN requirement is enabled,
you must enter the PIN supplied with the
SIM card. You can disable this feature
using the
Lock SIM card
menu.
PUK
Your SIM card is blocked, usually as a
result of entering your PIN incorrectly
several times. You must enter the PUK
supplied by your service provider. To
enter the PUK, press and hold [ ] when
the PUK lock message appears.
PIN2
When you access a menu requiring the
PIN2, you must enter the PIN2 supplied
with the SIM card. For details, contact
your service provider.
Code Try this to solve the problem: