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WI-FI 36
Troubleshooting
W006.2 ISP or T-Mobile
Network error.
The phone is
unable to
establish
network
connectivity:
This could be a
problem on the
ISP side or the
network side.
1. The connection to the WAN
port of the wireless router is
down: either the cable is
unplugged or the DSL/Cable
modem (whichever applies) is
turned off. This could also be
caused by an outage of the DSL/
Cable service.
2. Check if MAC filtering is
enabled on the wireless router.
If it is, check that the phone
MAC address is on the Safe List,
if not, add it.
3. The network that the user is
trying to connect to uses Web
Re-direction: this means that
when trying to connect to the
network in question with a
laptop, you are required to enter
username and password or pay
to use the service. The phone
cannot connect to such
networks.
4. The problem can be caused
by network issues. At this point,
the user might want to try at a
later time.
Error
Code
Displayed
Error Text
Meaning How to fix it