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Troubleshooting
Troubleshooting
Why doesn’t the phone work the way I want?
This chapter lists some problems that you might
encounter while using your phone. Some problems
require you to call your network operator, but you
can easily correct most of the problems yourself.
However, if you need to hand in your phone for
repair, please note that you may lose information
and content that you have saved in your phone. You
are advised to make a copy of such information
before handing your phone in for repair.
For more support go to
www.SonyEricsson.com/support.
I have problems with memory
capacity or the phone working slowly
Possible cause: The phone memory is full or the
memory contents are not properly organized.
Solution: Restart your phone every day to free
memory and increase the capacity of your phone.
You also have the option to do a Master reset.
Some of your personal data and settings you have
made will be lost when doing this.
% 82 Master
reset.
No battery icon appears when I start
charging the phone
Possible cause: The battery is empty or has not
been used for a long time.
Solution: It may take up to 30 minutes before the
battery icon appears on the screen.
Some menu options appear in grey
Possible cause: Grey text indicates a function that
is temporarily unavailable. A service is not
activated or your subscription does not support the
function.
Solution: Contact your network operator.
Possible cause: Since you cannot send themes,
pictures and sounds that are copyright-protected,
the Send menu is sometimes unavailable.
I do not understand the language in
menus
Possible cause: The wrong language is set in
the phone.
Solution: Change the language,
% 14 Phone
language.
I cannot turn on the phone
Possible cause: The battery is discharged.
Solution: Recharge the battery,
% 7 To charge the
battery.
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