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Troubleshooting
I cannot use the Internet/WAP
Possible cause: Your subscription does not include
data capability.
Solution: Please contact your network operator.
Possible cause: Internet settings are missing or
incorrect.
Solution: Go to www.SonyEricsson.com/support,
choose your phone model, then choose “Phone
setup – WAP” and follow the instructions.
% 61 Settings.
The phone cannot be detected by
other users via Bluetooth
Possible cause: You have not turned Bluetooth on.
Solution: Make sure that Bluetooth is turned on and
that your phone is visible to other users.
% 67 To
hide or show your phone when using Bluetooth.
I have problems synchronizing or
transferring data between my phone
and my computer, when using the
USB cable that came with the phone
Possible cause: The cable has not been properly
detected and installed on your computer.
The software that came with your phone has not
been properly installed on the computer.
Solution: Go to www.SonyEricsson.com/support,
choose your phone model, then choose “Product
information” - “Getting started”. The guide
“Synchronizing the phone with a computer”
contains installation instructions and a
troubleshooting guide, that may assist you in
solving the problem.
Master reset
The changes that you have made to settings and
the content that you have added or edited, will be
deleted.
• If you select Reset settings, the changes that you
have made to settings will be deleted.
• If you select Reset all, in addition to your changes
to settings, all contacts, messages, personal data,
and content that you have downloaded, received
or edited will also be deleted.
To reset the phone
1 } Settings } the General tab } Master reset.
2 } Reset settings or } Reset all.
3 } Yes to continue.
4 Enter the phone lock code (0000 or the new
code if you have changed it) } OK.
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