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Troubleshooting
Solution: Make sure you attached the charger
correctly. Turn the phone on with the charger
attached. If the phone starts, restart the phone
with no charger attached.
I cannot charge the phone or battery
capacity is low
Possible cause: The charger is not properly
connected to the phone.
Solution: Make sure that the charger connector
clicks properly into place when connected. The
battery icon flashes when charging is in progress,
and stops when the battery is fully charged,
% 7 To charge the battery.
Possible cause: The battery connection is bad.
Solution: Remove the battery and clean the
connectors. You can use a soft brush, cloth or q-tip,
soaked with alcohol. Make sure that the battery is
completely dry before you put it back. Check that
the battery connectors in the phone are undamaged.
Possible cause: The battery is worn out and needs
to be replaced.
Solution: Try another battery and charger for the
same phone model, or visit your retailer and ask
them to verify if the battery and charger are
working properly.
The phone turns itself off
Possible cause: The button has been pushed
unintentionally.
Solution: Turn on the automatic key lock, or lock
the keypad manually,
% 77 Keypad lock.
Possible cause: The battery connection is bad.
Solution: Make sure the battery is inserted
correctly,
% 6 To insert SIM card and battery.
I cannot use SMS/text messages on
my phone
Possible cause: Settings are missing or incorrect.
Solution: Contact your network operator to find out
the correct SMS service centre setting,
% 38 Text
messaging (SMS).
I cannot use MMS/picture messages
on my phone
Possible cause: Your subscription does not include
data capability.
Solution: Please contact your network operator.
Possible cause: Settings are missing or incorrect.
Solution: Go to www.SonyEricsson.com/support,
choose your phone model, then choose “Phone
setup – MMS” and follow the instructions.
% 61 Settings.
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