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74
Troubleshooting
No battery icon appears when I start
charging the phone
Possible cause: The battery is empty or has not
been used for a long time.
Solution: It may take up to 30 minutes before the
battery icon appears on the screen.
Some menu options appear in grey
Possible cause: A service is not activated or your
subscription does not support the function.
Solution: Contact your network operator.
Possible cause: Since you cannot send themes,
pictures and sounds that are copyright-protected,
the Send menu is sometimes unavailable.
I do not understand the language in
menus
Possible cause: The wrong language is set in the
phone.
Solution: Change the language
% 19 Phone
language.
I cannot turn on the phone
Possible cause: The battery is discharged.
Solution: Recharge the battery
% 8 To charge the
battery.
Solution: Turn the phone on with the charger
attached. If the phone starts, restart the phone with
no charger attached.
I cannot charge the phone or battery
capacity is low
Possible cause: The charger is not properly
connected to the phone.
Solution: Make sure that the charger connector
clicks properly into place when connected
% 8 To charge the battery.
Possible cause: The battery connection is bad.
Solution: Remove the battery and clean the
connectors. You can use a soft brush, cloth or q-tip,
soaked with alcohol. Make sure that the battery is
completely dry before you put it back. Check that
the battery connectors in the phone are undamaged.
Possible cause: The battery is worn out and needs
to be replaced.
Solution: Try another battery and charger for the
same phone model, or visit your retailer and ask
them to verify if the battery and charger are
working properly.
The phone turns itself off
Possible cause: The button has been pushed
unintentionally.