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76
Troubleshooting
Master reset
The changes that you have made to settings and
the content that you have added or edited, will be
deleted.
To reset the phone
1 } Settings } the General tab } Master reset.
2 } Reset settings or } Reset all.
3 When instructions appear } Continue.
Error messages
Insert SIM
Possible cause: There is no SIM card in the phone
or you may have inserted it incorrectly.
Solution: Insert a SIM card
% 8 To insert SIM card
and battery.
Possible cause: The SIM card connectors need
cleaning.
Solution: Remove the SIM card and clean it. Also
check that the card is not damaged in a way that
may prevent connection to the phone connectors.
In that case, contact your network operator for a
new SIM card.
Insert correct SIM card
Possible cause: The phone is set to work only with
certain SIM cards.
Solution: Check if you are using the correct
operator SIM card for your phone.
Wrong PIN/Wrong PIN2
Possible cause: You have entered your PIN or
PIN2 incorrectly.
Solution: Enter the correct PIN or PIN2 } Yes
% 71 SIM card lock.
PIN blocked/PIN2 blocked
Possible cause: You have entered your PIN or
PIN2 code incorrectly three times in a row.
Solution: To unblock
% 71 SIM card lock.
Codes do not match
Possible cause: The two codes that you have
entered do not match.
Solution: When you want to change a security code
(for example your PIN) you have to confirm the
new code by entering exactly the same code again.
% 71 SIM card lock.