Filter
Top Products
72 Troubleshooting
Troubleshooting
Some problems will require you to call
your network operator.
For more support go to
www.sonyericsson.com/support.
Common questions
I cannot synchronize with an Internet
service, use the Internet, PlayNow™,
TrackID™, My friends, Java, picture
messaging, email, or blogging
Your subscription does not include
data capability. Settings are missing
or incorrect.
You can download settings by going
to www.sonyericsson.com/support.
I have problems with memory capacity
or the phone is working slowly
Restart your phone every day to free
memory or do a Master reset.
Master reset
If you select Reset settings, the changes
that you have made to settings will be
deleted.
If you select Reset all, your settings and
content, such as contacts, messages,
pictures, sounds and downloaded
games, will be deleted. You may also
lose content that was in the phone at
purchase.
To reset the phone
1 From standby select Menu > Settings
> the General tab > Master reset.
2 Select an option.
3 Follow the instructions that appear.
I cannot charge the phone or battery
capacity is low
The charger is not properly connected
or the battery connection is poor.
Remove the battery and clean the
connectors.
The battery is worn out and needs to
be replaced
. See Charging the battery
on page 9.
No battery icon appears when I start
charging the phone
It may take a few minutes before the
battery icon appears on the screen.
Some menu options appear in grey
A service is not activated. Contact
your network operator.
Contact your network operator or service
provider for more information.
This is the Internet version of the User guide. © Print only for private use.