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73Troubleshooting
I cannot use SMS/text messages on
my phone
You must have a service centre number.
The number is supplied by your service
provider and is usually saved on the
SIM card. If the number to your service
centre is not saved on your SIM card,
you must enter the number yourself.
To enter a service centre number
1 From standby select Menu > Messaging
> Settings > Text message and scroll to
Service centre. The number is shown if
it is saved on the SIM card.
2 If there is no number shown, select Edit.
3 Scroll to New ServiceCentre and
select Add.
4 Enter the number, including the
international “+” sign and country/region
code.
5 Select Save.
I cannot use picture messages on my
phone
You must set an MMS profile and the
address of your message server. If no
MMS profile or message server exists,
you can receive all the settings
automatically from your network
operator or at
www.sonyericsson.com/support.
To select an MMS profile
1 From standby select Menu > Messaging
> Settings > Picture message > MMS
profile.
2 Select a profile.
To set the message server address
1 From standby select Menu > Messaging
> Settings > Picture message.
2 Scroll to MMS profile and select Edit.
3 Select Options > Edit.
4 Scroll to Message server and
select Edit.
5 Enter the address and select OK
> Save.
The phone does not ring or rings too
softly
Make sure that Silent mode has not
been set to On. See To turn the
ringtone off on page 69.
Check the ringtone volume. See To set
the ringtone volume on page 69.
Check the profile. See To select
a profile on page 68.
Check the divert call options. See To
divert calls on page 43.
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