Troubleshooting Guidelines
Error Messages
4-3
Error Messages
4
The 4600 Series IP Telephones issue messages in English only. The IP Telephones also display
messages from the switch, which outside the United States may issue messages in the local
language.
PWB SN
cccccccccccc
cccccccc
Printed Wiring Board (circuit board) Serial Number,
up to 18 ASCII graphic characters
PWB comcode
ccccccccc
9 ASCII numbered characters
MAC address
00:60:1D:hh:hh:hh
Each octet of the MAC address is displayed as a
pair of hexadecimal numbers.
filename1.exe
filename2.exe
up to 16 ASCII graphic characters.
Out of the box, there will be only one
filename.exe. After installation, there should be
two filenames. If there is only one, installation has
failed. Verify the problem, and then re-install the
telephone.
Table 4-2. Possible Error Messages During Installation of 4600 Series IP Telephones
Error Message Cause/Resolution
Checksum error
CAUSE: Downloaded application file was not downloaded or
saved correctly.
RESOLUTION: The telephone automatically resets and attempts
to re-initialize.
DHCP: CONFLICT
* to program
CAUSE: At least one of the IP address offered by the DHCP
server conflicts with another address.
RESOLUTION: Review DHCP server administration to identify
duplicate IP address(es)
File too large
Cannot save file
CAUSE: The telephone does not have sufficient room to store the
downloaded file.
RESOLUTION: Verify the proper filename is administered in the
TFTP script file, and that the proper application file is located in
the appropriate location on the TFTP server.
Table 4-1. Parameter Values—Continued
Name System Value Format
