4600 Series IP Telephone Installation Guide
Error Messages
4-4
Gateway Error
CAUSE: DEFINITY Release 8.4 does not have an H.323 station
extension for this telephone.
RESOLUTION: On the station administration screen, ensure the
DCP set being aliased for this IP telephone has an H.323 station
extension administered, in accordance with switch administration
instructions.
Hardware failure
CAUSE: Hardware failure prevented downloading of application
file.
RESOLUTION: Replace telephone.
IP Address in use by
another
CAUSE: The telephone has detected an IP address conflict.
RESOLUTION: Verify administration to identify duplicate IP
address(es).
No Ethernet
CAUSE: When first plugged in, the IP Telephone is unable to
communicate with the Ethernet.
RESOLUTION: Verify the connection to the Ethernet jack, verify
the jack is Category 5, verify power is applied on the LAN to that
jack, etc.
No file server address
CAUSE: The TFTP server IP address in the IP telephone’s
memory is all zeroes.
RESOLUTION: Depending on the specific requirements of your
network, this may not be an error. If appropriate, either administer
the DHCP server with the proper address of the TFTP server, or
administer the telephone locally using the ADDR option as
detailed in the 4600 Series IP Telephone Installation Guide.
System busy
CAUSE: Most likely, the number of IP endpoints on the DEFINITY
is already at maximum, Less likely, network resource is
unavailable.
RESOLUTION: The telephone was attempting to access a
network resource (DHCP server, TFTP server, or the DEFINITY)
and was not successful. The resource being called upon should
be checked for its availability. If it appears operational and
properly linked to the network, verify addressing is accurate and a
communication path exists in both directions between the
telephone and the resource.
Timeout Error
CAUSE: Protocol timeout error.
RESOLUTION: Retry. If failure continues, check network
congestion, addresses, etc. to identify cause of timeout.
Table 4-2. Possible Error Messages During Installation of 4600 Series IP Telephones—
Continued
Error Message Cause/Resolution
