Troubleshooting Guide
The Citation 5.0 is designed for trouble-free operation. In normal use, most users will not encounter any
problems with the unit. However, as with any sophisticated electronic device, there may be occasional
problems on initial installation or during the life of the unit. The items on this list are a brief guide to the
minor problems that you may be able to correct yourself. If these solutions do not rectify a problem, or if
the problem persists, contact your dealer or installer.
Problem Diagnosis Troubleshooting Hints
No front panel lights • No AC power. • Make certain that AC power cord is firmly
when the master power • Master power button connected to a live outlet.
button is pressed. in off position • Check to see if outlet is switch controlled.
• Check position of front panel Master
Power button.
Display lights, but no • Intermittent connections • Make certain connections to source
sound is heard from • Mute is engaged equipment and amplifiers are secure.
any channel. • Amplifier is off • Press the Mute button.
• Turn on amplifier and/or check trigger
connections.
Unit does not respond • Weak batteries in remote • Change all remote batteries.
to remote commands. • Remote sensor is obscured • Make certain front panel sensor is visible.
Amplifiers connected to • Connection problems • Make certain that jack used is a 1/8"
the trigger output cycles MONO mini jack, not a stereo jack.
on and off. • Check to see that jacks are firmly seated.
• Check amplifier switch settings.
On-screen menu • Video adjustments • Contact your dealer or installer.
distorts. required
Distortion in all • Incoming signal too • Adjust output of external source
channels. high component.
Bass seems weak. • Subwoofers out of phase • Check or reverse phase of subwoofer
• Low subwoofer level connections.
• Incorrect cabinet placement • Change location of subwoofer speakers.
Audio signals distort for • Input level too high • Adjust input level to proper reference
analog inputs. (see page 38).
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Troubleshooting Guide
