Page 21 - 18 Xerox Document Centre System Administration Guide
Public Address Book does not
display an address format of
name@domain.com for a
selected name entry.
• Check that the .CSV file contains a name
value and an address value separate by a
comma, for example the format "Smith, John"
- john.smith@company.com.
• Check that the mapping of the address book
is correct as defined in the Import CSV file
screen in the device Web UI.
Cannot find required entry in
the Internal Address Book
available via LDAP.
• Recheck the spelling of the name required.
• Try searching on only the first letter of the
name. Normally an LDAP environment will
search on a Lastname / Firstname order but
this may differ depending on the
environment.
Attempting an Internal Address
Book LDAP search results in a
"Too many entries found" error.
• Try entering more letters for the name being
searched.
Attempting an Internal Address
Book LDAP search results in a
"Search Tree Invalid" error.
• Check the syntax of the LDAP Directory
entry. It should be in the format ou=name,
o=name but this will vary depending on the
LDAP server type and configuration.
Attempting an Internal Address
Book LDAP search results in a
"No matches found" error.
• Check the spelling of the name that you are
searching for.
Problem Corrective Action
