Filter
Top Products
Screen is Dark
Prolonged exposure to direct sunlight may cause your Pocket PC Phone screen to temporarily darken. This is normal
for LCD screens and is not permanent.
Screen is Hard to Read
If you’re having a hard time viewing a document in Notes, try changing the size of the view. To do this, tap a zoom
percentage on the Tools menu. In Pocket Word and Pocket Excel, on the View menu, tap Zoom and then select a
zoom percentage. In Pocket Internet Explorer, on the View menu, tap Text Size and then select a size.
If you’re having a hard time viewing Pocket Outlook data, try enlarging the display font. To do this within Calendar,
Tasks, or Contacts, tap Tools, then Options, and then select Use large font.
Inaccurate Response to Stylus Taps
Adjust the touch screen to respond more accurately to screen taps. Tap and then Settings. On the System tab,
tap Screen Calibration, then Align Screen.
Slow or No Response
Reset your Pocket PC Phone. See Reset the Pocket PC Phone and clear memory earlier in this appendix.
Infrared (IR) Connection Problems
If you are unable to use IR to transfer information, try the following:
• Transfer only one file or no more than 25 contact cards at a time.
• Line up the IR ports so that they are unobstructed and within close range.
• Make sure nothing is between the two IR ports.
• Adjust the room lighting. Some types of light interfere with IR connections. Try moving to a different location or
turning off some lights.
Phone Connection Problems
If you have a problem using your phone, try the following:
• Check your wireless connection to your mobile service provider is switched on and the signal unobstructed (For
more information, see Checking you are Connected).
• Contact your mobile phone service provider for help.
Internet Connection Problems
The following connection problems may occur. Additional troubleshooting information is available in Connections
Help on the Pocket PC Phone and ActiveSync Help on the PC.
• Check you have set up and connected to an Internet service provider.
• Check your wireless connection to your mobile service provider is switched on and the signal unobstructed (For
more information, see Chapter 3 “Checking you are Connected”).
• Check Verify with your Internet service provider that your user name and password are correct.
• Verify with your Internet service provider that the network you are trying to connect is available, or try to connect
to it from another PC.
101