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User Guide for the Kyocera Dorado Phone 51
11 GETTING HELP
Customer support
Your service provider’s customer support
department may be accessible directly from your
phone when you dial a number such as *611
(check with your service provider). They can
answer questions about your phone, phone bill,
call coverage area, and specific features available to
you, such as call forwarding or voicemail.
For questions about the phone features, refer to the
materials provided with your phone, or visit
www.kyocera-wireless.com.
For additional questions, you may contact the
Kyocera Wireless Corp. Customer Care Center in
any of the following ways:
•Web site:
www.kyocera-wireless.com
• Email: phone-help@kyocera-wireless.com
• Phone: 1-800-349-4478 (U.S. and Canada)
or 1-858-882-1401. Customer support
phone numbers are also available in the
following countries.
Before requesting support, please try to reproduce
and isolate the problem. When you contact the
Customer Care Center, be ready to provide the
following information:
• The name of your service provider.
• The actual error message or problem you are
experiencing.
• The steps you took to reproduce the problem.
• The phone’s electronic serial number (ESN).
– To locate the ESN select
Menu → Phone Info and scroll down to
ESN: for the 11-digit number.
Argentina: 0-800-666-0052
Australia: 1-800-507-000
Brazil: 0-800-55-2362
Chile: 800-43-1212
Colombia: 01-800-700-1546
India: Toll free:1-600-121214
Toll: 0124-284-5000
Mexico: 001-866-650-5103
New Zealand: 0-800-990-100
Panama: 001-800-201-1984
Peru: 0-800-51-934
Puerto Rico: 1-866-664-6443
Venezuela: 0-800-100-2640