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54 Getting Help
13 GETTING HELP
Customer Support
The Verizon Wireless customer support
department is accessible directly from your phone
when you dial *611. They can answer questions
about your phone, phone bill, call coverage area,
and specific features available to you, such as call
forwarding or voicemail.
For questions about the phone features, refer to
the materials provided with your phone, or visit
www.kyocera-wireless.com.
For additional questions, you may contact the
Kyocera Wireless Corp. Customer Care Center in
any of the following ways:
• Web site:
www.kyocera-wireless.com
• Email: phone-help@kyocera-wireless.com
Before requesting support, please try to
reproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
• The name of your service provider: Verizon
Wireless.
• The actual error message or problem you are
experiencing.
• The steps you took to reproduce the problem.
• The phone’s electronic serial number (ESN).
To find the ESN select
Menu
→
Phone Info
.
Qualified service
If the problem with your phone persists, return
the phone with all accessories and packaging to
the dealer for qualified service.
Become a product evaluator
To participate in the testing and evaluation of
Kyocera Wireless Corp. products, including
cellular or PCS phones, visit
beta.kyocera-wireless.com
.