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72 Customer Support
15 Getting Help
Customer Support
To contact Virgin Mobile’s customer support
department for information about your phone,
account history, call coverage area, and specific
features available to you, such as call forwarding
or voicemail:
• Go to www.virginmobileusa.com.
• Dial *VM from your Virgin Mobile phone.
• Dial 888-322-1122 from any phone.
For questions about the phone features, refer to
the materials provided with your phone, or visit
www.virginmobileusa.com.
For additional questions, you may contact the
Kyocera Wireless Corp. Customer Care Center in
any of the following ways:
• Web site: www.kyocera-wireless.com.
• Email: phone-help@kyocera-wireless.com.
• Phone: 1-800-349-4478 (U.S. and Canada) or
1-858-882-1401.
Before requesting support, please try to
reproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
• The name of your service provider:
Virgin Mobile.
• The actual error message or problem you
are experiencing.
• The steps you took to reproduce the problem.
• The phone’s mobile equipment ID (MEID).
To locate the MEID, select
Menu >
Tools & Settings > Phone info >
My phone number
and scroll down.
Qualified Service
If the problem with your phone persists, return
the phone with all accessories and packaging to
the dealer for qualified service.
Phone Accessories
To shop for accessories for your phone, visit
www.virginmobileusa.com or
www.kyocera-wireless.com/store.
Become a Product Evaluator
To participate in the testing and evaluation
of Kyocera Wireless Corp. products,
including cellular or PCS phones, visit
beta.kyocera-wireless.com.
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