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Message Possible causes Possible corrective measures
The screen does
not turn on when I
receive a call.
Proximity sensor
problem
If you use a protection tape
or case, make sure it has
not covered the area around
the proximity sensor. Make
sure that the area around the
proximity sensor is clean.
No sound Vibration mode
Check the settings status in
the sound menu to make sure
you are not in vibration or
silent mode.
Hangs up or
freezes
Intermittent software
problem
Try to perform a software
update via the website.