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Troubleshooting Information
101 Copyright ©2006 Nokia All right reserved
9. Troubleshooting Information
If you encounter problems when using your device, please refer to
the troubleshooting information below to solve them. If the
problem still persists after you have tried the suggested solutions,
please contact your dealer for assistance.
Note: Do not attempt to disassemble the device by
yourself. There are no user serviceable parts inside.
Call Related Problems
Cannot make outgoing calls.
Check the following:
• Is your device in the Offline mode? In the Power menu
screen, change to other profiles except Power off and Offline,
so you can use the call related functions.
• Is there a SIM card in the device? Install a valid SIM card.
• Is the signal strength strong enough? Try moving to a
different location to obtain better signal reception.
• Is the call restricting feature activated? Deactivate the
feature if necessary.
Cannot receive calls.
Check the following:
• Is your device in the Offline mode? In the Power menu
screen, change to other profiles except Power off and
Offline, so you can use the call related functions.
• Is there a SIM card in the device? Install a valid SIM card.
• Is the signal strength strong enough? Try moving to a
different location to obtain better signal reception.
Can not use certain call functions (for example, call waiting,
or call barring).
Depending on your network service provider, some call services
may require extra subscription. Please contact your network
service provider for details.
There are noises during a call.
Check the following:
• Are you near a strong electromagnetic source (such as a TV
or a microwave oven) during the call? Move to another
location to reduce the interference effects.
• Check the status of signal reception. If necessary, move to
another location where reception is better.
Message Problems
Cannot send or receive text messages.
Check the following:
• Is the device in the Offline mode? In the Power menu screen,
change to other profiles except Power off and Offline.