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Troubleshooting: Q&A
116
A: You can delete the following items regularly to avoid
memory getting low:
• Messages from Inbox, Drafts, and Sent folders in
Messaging
• Retrieved e-mail messages from the device memory
• Saved browser pages
• Images and videos in Gallery
To delete contact information, calendar notes, call timers, call
cost timers, game scores, or any other data, go to the
respective application to remove the data. If you are deleting
multiple items and one of the following notes is shown: Not
enough memory to perform operation. Delete some data
first. or Memory low. Delete some data., try deleting items
one by one (starting from the smallest item).
Installation files (.sis) of applications that are stored in the
device memory remain in the memory after the application
has been installed to a compatible microSD card. Remove
such installation files from the device memory. To do this, first
backup the installation file to a compatible PC using Nokia
Nseries PC Suite, then remove the installation file from the
device memory using File manager (see ‘File manager’, p. 16).
Q: How can I save my data before deleting it?
A: Save your data using one of the following methods:
• Use Nokia Nseries PC Suite to make a backup copy of all
data to a compatible computer.
• Send images to your e-mail address, then save the images
to your computer.
• Send data using Bluetooth connectivity to a compatible
device.
• Store data on a compatible memory card.
Messaging
Q: Why can’t I select a contact?
A: The contact card does not have a phone number or an
e-mail address. Add the missing information to the contact
card in Contacts.
Multimedia messaging
Q: What should I do when the device cannot receive a
multimedia message because memory is full?
A: The amount of memory needed is indicated in the error
message: Not enough memory to retrieve message.
Delete some data first. To view what kind of data you
have and how much memory the different data groups
consume, select File mgr. > Options > Memory details.
Q: The note Retrieving message is shown briefly. What is
happening?
A: The device is trying to retrieve a multimedia message from
the multimedia messaging center.
Check that the settings for multimedia messaging are
defined correctly and that there are no mistakes in phone
numbers or addresses. Select Messag. > Options >
Settings > Multimedia message.
Q: How can I end the data connection when the device starts
a data connection again and again?