Filter
Top Products
Troubleshooting
101
Copyright © 2006 Nokia. All rights reserved.
Troubleshooting
Q&A
Access codes
Q: What is my password for the lock, PIN, or PUK codes?
A: The default lock code is 12345. If you forget or lose the lock
code, contact your device dealer. If you forget or lose a PIN
or PUK code, or if you have not received such a code,
contact your service provider. For information about
passwords, contact your access point provider, for example,
a commercial Internet service provider (ISP), service
provider, or network operator.
Application not responding
Q: How do I close an application that is not responding?
A: To open the application switching window, press and hold
. Scroll to the application, and press to close the
application.
Bluetooth connectivity
Q: Why can’t I find my friend’s device?
A: Check that both devices have activated Bluetooth
connectivity. Check that the distance between the two
devices is not over 10 meters (33 feet) and that there are
no walls or other obstructions between the devices. Check
that the other device is not in hidden mode. Check that
both devices are compatible.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you can end
the connection using the other device, or by deactivating
Bluetooth connectivity. Select Connect. > Bluetooth >
Off.
Browser services
Q: What do I do if the following message is displayed: No
valid access point defined. Define one in Services
settings.?
A: Insert the correct browser settings. Contact your service
provider for instructions.
Camera
Q: Why do images look smudgy?
A: Remove the protective plastic films covering the display
and camera. Ensure that the camera lens protection
window is clean.
Display
Q: Why do missing, discolored, or bright dots appear on the
screen every time I turn on my device?
A: This is a characteristic of this type of display. Some displays
may contain pixels or dots that remain on or off. This is
normal, not a fault.