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Troubleshooting
110
Messaging
Q: Why can’t I select a contact?
A: The contact card does not have a phone number or an
e-mail address. Add the missing information to the
contact card in Contacts.
Multimedia messaging
Q: What should I do when the device cannot receive a
multimedia message because memory is full?
A: The amount of memory needed is indicated in the error
message: Not enough memory to retrieve message.
Delete some data first. To view what kind of data you
have and how much memory the different data groups
consume, select File manager > Options > Memory
details.
Q: The note Retrieving message is shown briefly. What is
happening?
A: The device is trying to retrieve a multimedia message from
the multimedia messaging center.
Check that the settings for multimedia messaging are
defined correctly and that there are no mistakes in phone
numbers or addresses. Select Messag. > Options >
Settings > Multim. msg..
Q: How can I end the data connection when the device starts
a data connection again and again?
A: To stop the device from making a data connection, select
Messag. and one of the following:
On receiving msg. > Defer retrieval — to have the
multimedia messaging center save the message to be
retrieved later, for example, after you have checked the
settings. After this change, the device still needs to send
information notes to the network. To retrieve the message
now, select Retr. immediately.
On receiving msg. > Reject message — to reject all
incoming multimedia messages. After this change, the
device needs to send information notes to the network, and
the multimedia messaging center deletes multimedia
messages that are waiting to be sent to you.
Multimedia recept. > Off — to ignore all incoming
multimedia messages. After this change, the device does
not make any network connections related to multimedia
messaging.
PC connectivity
Q: Why do I have problems connecting the device to my PC?
A: Ensure that Nokia PC Suite is installed and running on your
PC. See the user guide for Nokia PC Suite on the DVD-ROM.
For further information on how to use Nokia PC Suite, see
the help function on Nokia PC Suite or visit the support
pages at www.nokia-asia.com.