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Section 4B: Terms & Conditions / Warranty 217
i) the installation or repair of any products or equipment by parties who are not
our authorized employees or agents;
j) events due to factors beyond our control, including acts of God (including,
without limitation, weather-related phenomena, fire or earthquake), war, riot,
strike, or orders of governmental authority;
k) any act or omission of any third party or independent contractor that offers
products or services in conjunction with or through the Services; or
l) your negligent or intentional act or omission.
NO CONSEQUENTIAL OR OTHER DAMAGES. UNDER NO CIRCUMSTANCES ARE
WE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL
DAMAGES OF ANY NATURE WHATSOEVER ARISING OUT OF OR IN
CONNECTION WITH PROVIDING OR FAILING TO PROVIDE SERVICES, PHONES
OR OTHER EQUIPMENT USED IN CONNECTION WITH THE SERVICES,
INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOSS OF BUSINESS, OR
COST OF REPLACEMENT PRODUCTS AND SERVICES. THIS SECTION SURVIVES
TERMINATION OF THIS AGREEMENT.
Indemnification. You indemnify and defend us, our partners, directors, officers,
employees and agents from and against any claim, action, damage, liability and
expense arising out of or in connection with: (1) your acts or omissions that occur
in connection with your use of the Services or equipment used in connection
with the Services, and (2) any communications you make or receive using the
Services. This indemnification extends to and includes any attorney's fees and
costs incurred by us arising from any actions or claims to which this
indemnification applies, or from the contesting of the applicability of this
provision. This section survives termination of this Agreement.
MANDATORY ARBITRATION OF DISPUTES. ANY CLAIM, CONTROVERSY OR
DISPUTE OF ANY KIND BETWEEN THE CUSTOMER AND THE COMPANY AND/OR
ANY OF ITS EMPLOYEES, AGENTS, AFFILIATES OR OTHER REPRESENTATIVES,
WHETHER SOUNDING IN CONTRACT, STATUTE, OR TORT, INCLUDING FRAUD,
MISREPRESENTATION, FRAUDULENT INDUCEMENT, OR ANY OTHER LEGAL OR
EQUITABLE THEORY AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH
CLAIM, CONTROVERSY OR DISPUTE SHALL BE RESOLVED BY FINAL AND
BINDING ARBITRATION AS PRESCRIBED IN THIS SECTION. THE FEDERAL
ARBITRATION ACT, NOT STATE LAW, GOVERNS THE QUESTION OF WHETHER A
CLAIM IS SUBJECT TO ARBITRATION. HOWEVER, NOTHING CONTAINED IN THIS
ARBITRATION PROVISION SHALL PRECLUDE THE CUSTOMER FROM RESOLVING
ANY CLAIM, CONTROVERSY OR DISPUTE IN SMALL CLAIMS COURT HE OR SHE
OTHERWISE WOULD HAVE THE RIGHT TO PURSUE.
A single arbitrator engaged in the practice of law will conduct the arbitration. The
arbitrator will be selected according to the rules of CPR or, alternatively, may be
selected by agreement of the parties, who shall cooperate in good faith to select the
arbitrator. The arbitration will be conducted by, and under the then-applicable rules
of the CPR Institute for Dispute Resolution. All expedited procedures prescribed by
the applicable rules will apply. Any required hearing fees and costs shall be paid by