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Safety & Warranty
Late Payment Charges. Payment is past due if we do not receive it by the due date shown on your
invoice. Any payment for Services and equipment not made when due accrues late charges until
paid at the rate of 5% per month or at the highest rate allowed by law. Acceptance of late or partial
payments (even if marked “paid in full”) does not waive our right to collect all amounts that you
owe us. If your Service has been suspended due to non-payment, you may be charged a reactivation
fee.
Disputed Charges. You must raise any dispute that you have about any charges invoiced to you
within 15 days of the date of the invoice or you have accepted the invoice. You may notify us of any
dispute by notifying PCS Customer Solutions. Calls to our sales or general business offices are not
notice of a dispute. If disputed invoice procedures are described on the invoice, you must follow
them.
Account Spending Limit. If we agree to provide Services to you on an Account Spending Limit
basis, we will tell you your Account Spending Limit before we start Services to your Number, or as
reasonably practicable after the limit is imposed. If we require a deposit for you to establish or keep
Services on an Account Spending Limit basis, we will hold the deposit as partial guarantee of
payment for Services (see Deposits). Charges for Services accrue against your Account Spending
Limit as they are incurred. We may charge an initial ASL start up fee. We may charge a monthly ASL
service fee, in addition to your recurring monthly service charge. We may suspend Services to your
Number without prior notice to you when your account balance reaches your Account Spending
Limit. Services are restored when you have paid any past due balance and pay a specified minimum
amount to reduce your account balance below your Account Spending Limit. We may change this
minimum amount at any time upon notice to you. You may pay any past due balance and the
minimum amount by any method authorized by Sprint. Contact PCS Customer Solutions for
information about authorized methods of making these payments. We may charge you a fee for
calls that involve our live customer care services. If we provide Services to you on an Account
Spending Limit basis, Services and coverage may be limited in certain ways. You must pay all
charges for Services even if they exceed the amount of your Account Spending Limit.
Clear Pay. If we agree to provide Services to you as a Clear Pay customer, we may suspend Services
to your Number without prior notice to you immediately when your bill becomes past due. Even if
your bill is not past due, we may suspend services if your unpaid usage exceeds $125 or another
amount to be determined by your past credit or usage history. If we require a deposit for you to
establish or keep Services as a Clear Pay customer, we will hold the deposit as partial guarantee of
payment for Services (see Deposits, below). Contact PCS Customer Solutions for information about
authorized methods of making these payments. We may charge you a fee for calls that involve our
live customer care services. If we provide Services to you on as a Clear Pay basis, Services and
coverage may be limited in certain ways. You must pay all charges for Services whether or not your
Services are suspended or terminated.
Start Here.book Page 181 Monday, September 8, 2003 11:13 AM