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Troubleshooting
BlackBerry Wireless Handheld 133
Some handheld
applications do not
work.
For example, the
handheld does not
send or receive
messages, the phone
does not work, or the
browser icon does not
appear on the home
screen.
The wireless radio is off. Click the Turn Wireless
On icon.
The handheld is not in an
area of wireless
coverage.
Return to an area of
wireless coverage.
The battery is too low. Charge the handheld.
Refer to the
Getting
Started and Quick
Reference Card.
The SIM card is not
inserted correctly.
Reinsert the SIM card.
Refer to the
Getting
Started and Quick
Reference Card
.
The handheld is not
registered with the
wireless network.
Verify the registration
status in the Active
Network field.
Refer to page 112.
Register with the network.
Refer to page 112.
Contact Nextel Customer
Care.
The wireless network is
experiencing difficulties.
Contact Nextel Customer
Care.
Your Nextel service plan
does not support the
phone or browser.
Contact Nextel Customer
Care.
Your handheld is in
Phone Only mode.
Set the Phone Only field
to No.
Refer to page 66.
Issue Possible cause Possible solution