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Troubleshooting
SIM BLOCKED
You have entered three incorrect PIN codes.
Enter your PUK code to unblock your SIM Card.
You must enter: **05*PUK*PIN*PIN#
You must enter the PUK code (Personal Unblocking Key) given by your
network provider.
10 errors will permanently block your SIM Card. You must then contact your
network provider to get a new one.
SIM LOCKED
On network providers’ request, the handset can only be used with some
types of SIM cards. This message means that the SIM card you are using
does not fit with the phone. Take the SIM card out, and switch it back on. If
the message
SIM not present
appears on the screen, you will need to
check its compatibility next to the place where you bought it. If not, please
contact your after-sales service.
No call connection
Check that the number you have dialled is correct.
If the letter R is displayed on the top right corner of the screen, without any
network name displayed, only emergency services can be called.
Check the status of your credit.
Check that the SIM Card you are using offers the service you are requesting;
check if its validity has not expired.
Check and deactivate the outgoing calls restriction when necessary.
The network could be saturated. Try later.
If the problem persists, please contact your Technical Helpdesk.
No receiving calls
Try to make a call in order to check that the phone and the networks are
operational.
Check and deactivate the permanent call forwarding (permanent call
forwarding icon displayed on the screen).
Check and deactivate the incoming calls restriction when necessary.
If the problem persists, please contact your Technical Helpdesk.
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ROBLEM
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ITUATION
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