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Troubleshooting
P
ROBLEM
- S
ITUATION
A
CTIONS
It is impossible to switch
the phone on
Remove and replace the battery.
If you still cannot switch the phone on, charge the battery:
- Put it on charge for at least 15 minutes before switching it back on again.
- Check if the battery icon is scrolling up and down.
- If so, the phone is charging.
- If not, please take the charger out and put it back on again. Please check
that the charging icon is scrolling up and down.
- If you still cannot switch the phone on, please disconnect the charger, put
it back on again and please repeat that manipulation several times.
- If the charging icon is still not scrolling up and down, please contact your
after-sales services.
- When the charging icon has stopped scrolling up and down, the battery is
charged.
Battery status unknown
The phone does not recognize the battery. Please check the position of the
battery.
LOW BATTERY
This message is displayed when the battery becomes too weak. The phone
switches itself off automatically. Put the phone on charge.
SIM not present
Check if the SIM card is present and properly positioned / inserted.
Check the condition of the SIM card. If damaged, please go back to the
operator's shop for advice. Contact your after-sales service if the message
persists.
Incorrect PIN code
An incorrect PIN code has been entered. Be careful! Three incorrect PIN
codes will block the SIM Card.