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Frequently Asked Questions 71
FAQs
BlackBerry Internet Service – Frequently Asked Questions
How do I change or update the BlackBerry device I want to use with the BlackBerry Internet
Service?
The BlackBerry Internet Service is associated with your particular BlackBerry device. If you
switch BlackBerry devices, you can log in to the BlackBerry Internet Service website at
www.sprint.blackberry.com to update the device PIN that is associated with the BlackBerry
Internet Service. See “Installing the BlackBerry Desktop Software” on page 32 for more
information. See the BlackBerry Internet Service Online Help or contact Sprint for more
information about changing or updating your BlackBerry device.
Why can I not add a supported email address?
Verify that the email account that is associated with the email address that you want to add
supports POP3 or IMAP4. Contact your email provider for more information about the
address types that you can add. See the BlackBerry Internet Service Online Help for more
information about adding supported email addresses.
When I add a supported email address, how does it work with the BlackBerry Internet Service?
When you add a supported email account (up to 10) to the BlackBerry Internet Service, a
link is established between the BlackBerry Internet Service and the email account that is
associated with the email address you have added. This link allows you to send and
receive email messages from your BlackBerry device using the email account that you
have added. Email messages continue to be delivered to the original email account as they
were before you added the email account to the BlackBerry Internet Service. You also see
email messages from the account that you have added in the message list on your
BlackBerry device. Email messages that you read, file, or delete on your BlackBerry device
should be reflected as read, filed, or deleted wirelessly in your email account. Changes that
you make to email messages from another access interface are not reflected on your
BlackBerry device. If you have a Microsoft Exchange or IBM Lotus Domino work email
account, or an IMAP personal email account, email messages that you send from the
BlackBerry device are copied to the Sent Items folder in your supported email account.