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68 Troubleshooting
Troubleshooting
Some problems will require you to call
your network operator.
For more support go to
www.sonyericsson.com/support.
Common questions
I cannot synchronize with an Internet
service, use the Internet, PlayNow™,
TrackID™, My friends, Java, picture
messaging, email, or blogging
Your subscription does not include
data capability. Settings are missing
or incorrect.
You can download settings using the
setup wizard or by going to
www.sonyericsson.com/support.
To download settings using the
Setup wizard
1 From standby select Menu > Settings
> the General tab > Setup wizard >
Settings download.
2 Follow the instructions that appear.
I have problems with memory capacity
or the phone is working slowly
Restart your phone every day to free
memory or do a Master reset.
Master reset
If you select Reset settings, the
changes that you have made to
settings will be deleted.
If you select Reset all, your settings
and content, such as contacts,
messages, pictures, sounds and
downloaded games, will be deleted.
You may also lose content that was
in the phone at purchase.
To reset the phone
1 From standby select Menu > Settings
> the General tab > Master reset.
2 Select an option.
3 Follow the instructions that appear.
I cannot charge the phone or battery
capacity is low
The charger is not properly connected
or the battery connection is poor.
Remove the battery and clean the
connectors.
The battery is worn out and needs to
be replaced. See Charging the battery
on page 8.
Contact your network operator or service
provider for more information.
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