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69Troubleshooting
No battery icon appears when I start
charging the phone
It may take a few minutes before the
battery icon appears on the screen.
Some menu options appear in grey
A service is not activated. Contact
your network operator.
I cannot use SMS/text messages
on my phone
You must have a service centre number.
The number is supplied by your service
provider and is usually saved on the
SIM card. If the number to your service
centre is not saved on your SIM card,
you must enter the number yourself.
To enter a service centre number
1 From standby select Menu >
Messaging > Settings > Text message
and scroll to Service centre. The
number is shown if it is saved on the
SIM card.
2 If there is no number shown,
select Edit.
3 Scroll to New ServiceCentre and
select Add.
4 Enter the number, including the
international “+” sign and country code.
5 Select Save.
I cannot use picture messages
on my phone
You must set an MMS profile and the
address of your message server. If no
MMS profile or message server exists,
you may receive the settings from your
network operator or at
www.sonyericsson.com/support.
To select an MMS profile
1 From standby select Menu > Messaging
> Settings > Picture message > MMS
profile.
2 Select a profile.
To set the message server address
1 From standby select Menu > Messaging
> Settings > Picture message.
2 Scroll to MMS profile and select Edit.
3 Select Options
> Edit.
4 Scroll to Message server and
select Edit.
5 Enter the address and select OK
> Save.
The phone does not ring or rings
too softly
Make sure that Silent mode has not
been set to On. See To turn off the
ringtone on page 64.
Check the ringtone volume. See To set
the ringtone volume on page 64.
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