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Troubleshooting [80]
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Troubleshooting
Troubleshooting
If your phone is not performing to your expectations, please try these simple steps
first. If these steps do not solve your problem, please call our Customer Hotline at
1-800-297-1023 (Mon - Fri 7 am to 7 pm, Sat/Sun/holidays 9 am to 5 pm, CST).
Symptom Suggestion
The charge LED won't
illuminate when the
handset is placed in the
cradle.
• Make sure the AC adapter is plugged into the base or the charger (if you have
more than one handset) and wall outlet.
• Make sure the handset is properly seated in the cradle.
• Make sure the charging contacts on the handset are clean.
The audio sounds weak.
• Move the handset and/or base away from metal objects or appliances and try
again.
• Make sure that you are not too far from the base.
Can't make or receive
calls.
• Make sure that you are not too far from the base.
• Make sure the line is not in use. If an out call is already using a line, you cannot
use that line to make another outside call.
• Check both ends of the base telephone line cord.
• Make sure the AC adapter is plugged into the base and wall outlet.
• Disconnect the AC adapter for a few minutes, and then reconnect it.
• Change the Digital Security Code (see page 13).
UP720.book Page 80 Wednesday, October 6, 2004 1:21 PM