ENGLISH
Remote
Control
Playback
(Advanced)
Connections
Simple
Version
Playback
(Basic)
Multi-
zone
GUISettings
Getting
Started
Troubleshooting
Other
Information
Spec. Index
Part
Names
GAudioH
Symptom Cause/Solution Page
Audio is not output. Check the connections for all devices.
Check the speaker connections.
Check whether the audio device power is turned on.
Adjust the master volume.
Cancel the mute mode.
Select a suitable input source.
Select a suitable input mode.
Disconnect the headphones. No sound is output from the speakers
or the PRE OUT connectors when headphones are connected.
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•
•
•
•
•
•
•
12
4, 35
5
28
10, 64
20
47
62
No sound is
produced from
surround back
speaker.
Set “Speaker Assign” on the GUI menu to “5.1CH + Surround
Back”.
Set “Speaker Configuration” – “Surround Back” on the GUI menu
to something other than “None”.
Set “Surround Parameters” – “Surround Back” on the GUI menu
to something other than “OFF”.
Set the surround mode to something other than “STEREO”.
•
•
•
•
53
54
50
31
No sound is
produced from front
height speaker.
Set “Audio Adjust” – “Surround Parameters” – “Front Height” on
the GUI menu to “ON”.
Set “Manual Setup” – “Speaker Setup” – “Speaker Assign” on
the GUI menu to “5.1CH + Front Height”.
•
•
49
53
No sound is
produced from
subwoofer.
Check the subwoofer connections.
Turn on the subwoofer’s power.
Set “Subwoofer” on the GUI menu to “Yes”.
•
•
•
4
–
53
DTS sound is not
output.
Set “Decode Mode” on the GUI menu to “Auto” or “DTS”.• 47
Dolby TrueHD, DTS-
HD, Dolby Digital
Plus audio is not
output.
Make HDMI connections.• 12
HD audio is not
output.
Set “BD Audio Mode” on the MODE menu to “HD Audio
Output”.
• 58
Audio input to the
COAXIAL connector
is not output.
Set “Manual Setup” – “Audio Setup” – “COAX Input Assign” on
the GUI menu to “AUX1” or “AUX2”.
• 56
Audio input to the
OPTICAL connector
is not output.
Set “Source Select” – “Input Mode” on the GUI menu to “Auto”
or “Digital”.
Set “Manual Setup” – “Audio Setup” – “COAX Input Assign” on
the GUI menu to “OFF”.
•
•
47
56
GVideoH
Symptom Cause/Solution Page
No picture appears. Check the TV connection.
Set the TV input correctly.
•
•
12, 13
–
No picture appears,
the picture is
disrupted, or the Blu-
ray disc or DVD video
picture appears in
black and white.
The picture may be slightly disturbed directly after fast-forwarding
or reversing. This is not a malfunction.
Discs not compatible with this unit, or discs with different region
codes, cannot be played back. The region codes compatible with
this unit include “A” for BD-Video and “1” or “ALL” for DVD
video.
•
•
29
19
Picture quality has
deteriorated.
When ZONE2 is powered on, the HDMI video resolution in the
MAIN ZONE switches automatically according to the input signal.
13, 41
GHDMIH
Symptom Cause/Solution Page
No audio is
output with HDMI
connection.
Check the connection of the HDMI connectors.
When outputting HDMI audio from the speakers, set “HDMI
Audio Out” on the GUI menu to “AMP”.
When outputting HDMI audio from a TV, set “HDMI Audio Out”
on the GUI menu to “TV”.
•
•
•
12
55
55
No video is
output with HDMI
connection.
Check the connection of the HDMI connectors.
Set the input source to match the connected HDMI connector.
Check whether the TV is compatible with copyright protection
(HDCP). If connected to a device not compatible with HDCP, video
will not be output correctly.
Check whether the HDMI video resolution set in this unit is
compatible with the TV resolution. If set to “Auto”, this unit sets
it automatically.
•
•
•
•
12
20
–
13
When the following
operations are
performed on
devices compatible
with HDMI control,
the same operations
occur on this unit.
Power ON/OFF
Switching audio
output devices
Adjust volume
Switch input source
•
•
•
•
Set “HDMI Control” – “Control” on the GUI menu to “OFF”. To
operate power only for each device, set “Power Off Control” to
“OFF”.
• 55
