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Page 14 – Contents
IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)
Transfer, Park & Hold Calls
Transferring Calls
You can transfer a call to an extension that is ringing or giving busy tone. If
the call waits unanswered for too long, it may recall to your extension.
To transfer a call using hold:
1. Press HOLD to hold your current call.
2. Dial the extension to which you want to transfer the call.
• Announced transfer: Wait to be answered. If okay to transfer,
press ANSWER RELEASE. If not okay to transfer or unanswered,
press HOLD.
• Unannounced transfer: Press ANSWER RELEASE immediately
(even if you hear ringing or busy tone).
To transfer a call using dial ahead:
1. Dial the number of the other extension.
2. If the display shows FREE, press ANSWER RELEASE to transfer,
otherwise press
CANCEL.
To transfer an external call using park:
1. Press
PARK to park the current call. The parked call is displayed as
your extension number followed by a zero, e.g.
2200. If you now
parked another call it would display as your extension number followed
by a one, e.g.
2201 and so on.
2. Note the number displayed and at another extension dial *38*N# when
N is the number displayed for the parked call on your phone, e.g.
*38*2200#.
Holding Calls
You can put a call on hold during which the caller will hear music on hold is
installed on your system. Note that a held call will re-ring at your extension
after a short period (either the systems 15 second default or your phone's
ringer timeout setting, see "Setting the Ringer Timeout" on page 24).
To hold a call:
1. Press HOLD. Do not press ANSWER RELEASE as that will end the
call.
2. Retrieve the call by pressing HOLD again or make another call (enquiry
call) and then press HOLD to switch between the current and held call.