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Performing a hard/factory reset
You can return your phone to its original state, as it was when it left the
factory. This is also called a hard reset. You might want to do this if you
are giving your phone to a friend or relative and you want to remove
all your data first, or if your phone has a persistent problem that is not
solved by powering off the phone and then powering it on again.
A factory reset is a drastic measure. It permanently erases all your
personal data and customized settings, and also removes any
programs you have installed. Make sure that you have backed up the
information and files you want to keep.
If your phone hangs or freezes, we recommend that you do a “soft”
reset instead of a hard/factory reset. To perform a soft reset, remove
the battery, wait for a few seconds, and then re-install it. After re-
installing the battery, turn on the phone.
Performing a factory reset via settings
The most convenient way to do a factory reset is via the phone
settings.
Press HOME > MENU, then tap Settings.
Scroll down the screen, and then tap Privacy > Factory data
reset.
On the Factory data reset screen, tap Reset phone, and then tap
Erase everything.
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