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56 Reference Guide for the QCP 3035 Phone
How do I get accessories for my phone?
To shop for phone accessories, visit www.kyocera-wireless.com/store, or call
(800) 211-1537 (U.S.A. only) or (510) 683-4004 outside the U.S.A.
Where to find help
Your service provider’s customer support department may be accessible directly
from your phone when you dial a number such as *611. (Your service provider’s
access number may be different.) They can answer questions about your phone,
phone bill, call coverage area, and specific features available to you (such as call
forwarding or voice mail).
For questions about the phone features, refer to the materials provided with your
phone. Visit www.kyocera-wireless.com for the most current materials.
For additional questions, you may contact the Kyocera Wireless Corp. Customer
Care Center as follows:
■ Web site: www.kyocera-wireless.com
■ Email: phone-help@kyocera-wireless.com
■ Phone: (800) 349-4478 (U.S.A. and Canada only) or (858) 882-1400.
Before requesting support, please try to reproduce and isolate the problem. When
you contact the Customer Care Center, be ready to provide the following
information:
■ The name of your service provider.
■ The actual error message or problem you are experiencing.
■ The steps you took to reproduce the problem.
■ The phone’s electronic serial number (ESN). To find the ESN, remove the battery
as follows:
a. Hold phone face down with the antenna pointing down.
b. Place your thumb on the ridges of the battery door.
c. Push down with your thumb and slide the battery door away from you until
it stops (about 1/2 inch or 1.27 centimeters).
d. Move your thumb to the side of the phone, then slide the battery door off the
phone.
e. Tilt the phone to remove the battery.
f. The ESN is visible after the battery is removed. It should start with “179-” or
“B3-.”