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User Guide 1
1 Get Started
Phone Accessories
To shop for accessories for your phone, visit
www.virginmobileusa.com or
www.kyocera-wireless.com/store.
Find the Serial Number
To activate your Virgin Mobile account, you need
your phone's serial number.
From Menu
> Settings > Phone info, select
My phone number to find your phone’s
serial number.
You can also dial ##6343# (##MEID#) from the
main screen, then select
MEID to display your
phone’s serial number, which appears as
MEID (dec).
Activate your Account
Before using your phone, you need to activate its
service with Virgin Mobile. To activate your Virgin
Mobile account:
• Go to www.virginmobileusa.com and click
on
Activate, or
• Call Virgin Mobile USA at 1-888-322-1122.
Program your Phone
Once you have activated your account, you need
to program your Virgin Mobile phone number
into your phone. When ready, follow these steps:
1. Turn on your phone.
2. Dial ##VIRGIN# (that’s #-#-8-4-7-4-4-6-#).
3. Select Activate phone.
4. To activate your phone, select Yes at
the prompt.
5. When your phone connects to the network,
select
Start at the prompt.
6. When your phone displays your new Virgin
Mobile phone number, write it down.
7. Select Finish to complete the activation
process. Your phone restarts by itself.
It may take a couple hours for Virgin Mobile to set
you up on their network. They will send you a text
message to let you know when you can start
making calls. It may also take up to 4 hours for
VirginXL, Voicemail, and Top-Up features
to work.
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